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Analytics & Data Dashboard

Use the Dashboard and the Analytics pages to see appointments, treatment notes, programmes, clients and billing for your clinic.

Written by Cloudia Barr

The Dashboard and Analytics pages give team admins up-to-date insight into:

  • Appointment volume, booking methods, cancellations and upcoming appointments.

  • Treatment note completion and clients without notes.

  • Exercise programmes issued.

  • Client demographics and attendance patterns.

  • Revenue and billing.

From the Main Dashboard

On the Dashboard, team admins see an overview of the clinic, including New Clients, Cancellations, Your Revenue and Online Bookings compared with last month. You can also preview Upcoming Appointments for this week and next, and a Billing summary of open, overdue and ready-to-invoice items.

Viewing the clinic overview on the Dashboard

Further down, the Analytics Overview gives a quick look at the week, with tabs for Prescriptions, Trends, Types, Notes and Team.

Viewing the Analytics Overview on the Dashboard

The Notes tab shows treatment notes that still need finishing.

Viewing pending notes from the Analytics Overview

Viewing pending treatment notes

The Team tab shows team performance, including revenue per practitioner, appointments and cancellation rates.

Viewing team performance at a glance

Click View Detailed Reports at the top of the Dashboard to open the full Analytics page.

Opening Analytics with View Detailed Reports

How to use the Analytics Dashboard

You can also open Analytics at any time from the main sidebar. The menu on the left has five sections: Appointments, Treatment Notes, Programmes, Client Analytics and Billing.

Opening Analytics from the sidebar

Selecting an Analytics section and an Appointments tab

Each section has Filters at the top. Choose a date range from the calendar or use the quick buttons (Last 7 Days, Last 30 Days, Last 90 Days, Year To Date and Last 12 Months), then click Search. Reset clears your filters.

Filtering Analytics by date range

Downloading a chart

Every chart has its own menu (three lines) in its top right corner. Open it and choose:

  • Download SVG, for a sharp image you can resize.

  • Download PNG, for a picture to paste into a document or email.

  • Download CSV, for the figures behind the chart in a spreadsheet.

Set your date range and filters first, as the file reflects what is on screen.

Good to know: downloads are per chart. There is no PDF export or whole-page export. To make a PDF, download the charts you need, or print the page from your browser.

Opening the download menu on a chart

Appointments Analytics

Select Appointments from the Analytics menu. The Overview tab shows Total Appointments, Unique Clients and Invoiced Revenue, with charts for Appointments Trend, Appointments by Practitioner, Appointments by Type, Practitioner Appointments by Type (as a bar chart or treemap) and Revenue by Type & Practitioner.

Opening Appointments Analytics

As well as dates, you can filter by practitioner (All Practitioners) and appointment type (All Types).

Filtering by practitioner

Filtering by appointment type

Use the tabs to switch between Overview, Booking Methods, Cancellations and Upcoming Appointments.

Switching tabs in Appointments Analytics

Treatment Notes Analytics

Treatment Notes Analytics shows how complete your clinical notes are. The Completion Rate tab shows the overall completion rate (finalised notes compared with all notes), the share of pending notes, and the completion rate for each practitioner. Click View Pending to see the notes still in draft.

Switching between the two Treatment Notes tabs

Viewing Treatment Notes Analytics

The Clients without Treatment Notes tab lists clients who have had appointments but have no notes, so you can add the missing notes from their client record.

Viewing clients without treatment notes

Programmes Analytics

Programmes Analytics shows Total Programmes Issued and Total Unique Patients, with a weekly trend chart covering the last 24 weeks. You can filter by practitioner.

Viewing Programmes Analytics

Client Analytics

Client Analytics helps you understand who your clients are and how they attend. The top cards show Total Clients, Avg. Visits per Client and Most Popular Day. Under Detailed Analytics there are four tabs:

Viewing Client Analytics

  • Demographics: age distribution, most common age group and average client age.

  • Gender Distribution.

  • Visit Patterns: grouped into New Clients (1 to 2 visits), Regular Clients (3 to 10 visits) and Loyal Clients (10+ visits).

  • Schedule Analysis: your busiest and quietest days of the week.

Exploring the Detailed Analytics tabs for clients

These insights can support staffing, scheduling and marketing decisions. On a team account they also help you understand colleague activity, client engagement and financial performance over time.

Billing

The Billing section shows your open and overdue invoices and the appointments that are ready to bill, so you can act on them in one place. From here you can View invoices, Send reminders, Bill this week's sessions or click Go to billing.

To suggest something you would like to see in Analytics, click Feature Request at the foot of the sidebar.

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