To add cancel or reschedule links to your appointment emails, you'll need to use merge tags when customising your Email Templates.
Method 1: Editing your Global Customised Email Templates
Go to Account > Account & Organisation > Customise and find the Communications tab.
Navigating to Customise>Communications in your Account.
Select which Email Template you'd like to Customise from the dropdown menu.
Then, copy the Merge Tags for either the Cancel or Reschedule links, and paste this where you'd like in your Template.
Method 2: Editing your Customised Email Templates per Appointment Type
The same can be done if you have customised the template for a specific Appointment Type - navigate to Appointments> Appointment Types, find the relevant Appointment Type and select Edit.
Finding and editing the Email Template for a specific Appointment Type.
Now you can edit the Template in the Email Template tab, using the merge tags in the same way as above.
Using the Reschedule or Cancel links in your custom Email Template.
How clients use the links:
Once you've added these merge tags to your emails, clients will receive confirmation or reminder emails containing clickable links that allow them to:
Cancel their appointment directly (with refund options based on your Appointment settings).
Reschedule to a new time, without having to contact you seperately.
If a client cancels or reschedules, you will be notified via email of the changes.
This reduces back-and-forth communication and gives clients more control over their bookings.