This article has been updated for the redesigned Account > Appointments area, including the new option to set hours or exceptions on behalf of another practitioner. For more on the refreshed Diary page, see our Summer Release 2026 update.
In Rehab Guru, clinicians can configure their clinic hours, including work hours, breaks, and scheduling exceptions like holidays. This guide will walk you through the process of setting up your clinic hours for booking availability.
Step 1: Accessing the Appointment Rules
Navigate to the Account page in Rehab Guru and select Appointments from the left-hand menu.
Click on Appointment Rules to begin setting up your clinic hours.
Selecting Appointment Rules to configure your clinic’s work hours
Step 2: Adding Clinic Hours
Initially, the Appointment Rules page will be empty. To set your clinic hours, click on the blue Add Appointment Hours button.
Select the days you wish to work by clicking on them. The selected days will be highlighted in blue. For example, you can choose Tuesday, Wednesday, and Thursday.
Next, set the time range for your clinic hours by entering the start and end times (e.g., 8:00 AM to 6:00 PM). Once the days and times are set, click Add.
Selecting the days and times for clinic hours
You can add multiple time slots to factor in breaks. For example, set one block from 8:00 AM to 10:00 AM, and then another from 11:00 AM to 2:00 PM, leaving a break from 10:00 AM to 11:00 AM.
You can create multiple blocks of time to factor in breaks between appointments.
You can also "assign" a specific appointment type to your Appointment Window - for example, if you only offer a certain Appointment on a certain day, you can set only that Appointment Type to be available in that window.
Assigning an Appointment Type to an Appointment Rule.
The Appointment Rules tab now also lets you add a one-off Single appointment window alongside your recurring rules, useful for a special event, temporary availability, or covering for a colleague. Choose the Single tab in the Add Appointment Hours window and set a one-time date and time instead of a recurring day.
Adding a Single Appointment Window from Appointment Rules
Step 3: Adding Scheduling Exceptions
Scheduling exceptions now have their own tab. From Account > Appointments, select the Appointment Exceptions tab (alongside Appointment Types and Appointment Rules) to add holidays, admin hours and other dates where you do not want appointments to be scheduled.
Opening the Appointment Exceptions tab
Click Add Scheduling Exception, give it a title, set the start and end date and time, and choose which locations it applies to. These exceptions can also be used to block out time for admin or other non-clinical hours.
Adding a new schedule exception
It is also possible to add a scheduling exception directly from the Diary page. Open Diary, and in the left-hand panel under Exceptions, click + Add exception and schedule it in.
Adding an exception from the Diary sidebar
Warning: Bank holidays and public holidays are not automatically exempt. Be sure to add these manually if needed.
Setting Appointment Hours or Exceptions for Another Practitioner
If you are a team administrator or owner, you can set up Appointment Types, Appointment Rules and Appointment Exceptions on behalf of another practitioner, rather than just your own.
From Account > Appointments, use the Editing for dropdown at the top of the page to select the team member whose Appointment Types, Rules or Exceptions you want to manage, then continue as above.
Switching who you are editing appointments for
This is the way to add something like a shared clinic closure or an end-of-year function into several practitioners’ diaries - repeat the exception for each practitioner in turn using the Editing for dropdown, as there isn’t currently a way to apply a single exception across the whole team at once.
Step 4: Reviewing Online Booking Links
Once your clinic hours and exceptions are configured, you can check the online booking links by navigating to the Appointments>Portal Settings> URL & Embed Settings section. This will allow you to verify that clients can only book appointments during your set working hours.
Reviewing your online booking links and settings for clients to book appointments
By following these steps, you can easily configure your clinic hours, add breaks, and manage scheduling exceptions, ensuring smooth appointment booking for your clients.
Related articles