Updated for the new Rehab Guru design. The PIN now shows as a chip in the header bar of the client's record, where you can copy it or set a new one. It no longer appears in the client's Details. See What's new: the Rehab Guru redesign.
In Rehab Guru, each client is automatically assigned a unique four-digit PIN, which can be used as an additional layer of security when accessing exercise programmes. This guide will show you how to view and use a client's PIN if needed.
Viewing a Client's PIN
Navigate to the Clients page and locate the client whose PIN you want to view. You can search for them with Search within this view.
Click the client's name, or open the ... menu at the end of their row and choose View client.
In the header bar at the top of the client's record, next to their name, you will see their unique four-digit PIN as a chip, for example PIN 4356. For many clients their email address shows beside it too.
To copy the PIN, click the PIN chip and click Copy, or open the ... menu at the right of the header bar and choose Copy PIN.
Viewing the client's email and PIN in the header bar
Every client is given a PIN automatically. You only need to change it if the client asks or your organisation requires it.
Changing a Client's PIN
Click the PIN chip in the header bar. The Client PIN panel shows the PIN with a Copy button.
Click Set PIN... to choose the PIN yourself. In the Set a new PIN window, type it in New PIN (your practice uses four-digit PINs) and click Continue. Click Cancel to keep the current PIN.
Or click Generate new... to have Rehab Guru create a new PIN for you.
Copying or changing a PIN from the PIN chip
A new PIN applies straight away and is never sent to the client. Let them know the new PIN yourself before they next open a programme that needs it.
Using the Client PIN for Security
When sending an exercise programme, you can require the client's PIN as an additional layer of security. This is optional and generally not required unless specified by the client or organisation.
To use the PIN for security, click Publish in the Creator when assigning the exercise programme. This opens the Publish programme panel.
Assigning an exercise programme with the option to require a client PIN for access
Under How is it delivered?, switch on Require PIN to open. If enabled, the client must enter their four-digit PIN to access the assigned exercise programme.
If the PIN is not required, leave Require PIN to open switched off, and the programme will be sent without the client needing to use their PIN.
Important Notes
Changing a PIN: The client's PIN is generated automatically. You can set or generate a new one from the PIN chip, and the change applies straight away without being sent to the client.
Use of PINs: While the feature exists, it is not commonly used outside of specific organisations like the Ministry of Defence. For most clients, the PIN is optional.
Following these steps, you can view and manage client PINs in Rehab Guru, ensuring additional security for exercise programme access.