We’re excited to introduce our integration with ecovery, a clinical triage platform designed to help you and your patients connect with the right specialist - faster and more accurately.
This integration allows you to search, filter, and insert specialist recommendations directly into your correspondence in Rehab Guru, streamlining your referral process and improving patient outcomes.
What is ecovery?
ecovery is a UK-developed, ISO 27001-certified clinical triage platform offering a secure, white-labelled solution for:
Private insurers
Health groups
Digital health providers
Individual practitioners
The platform contains a comprehensive database of specialists indexed by:
Location
Specialty and subspecialty
Operator
Clinical interests and techniques
Why This Matters
Historically in private healthcare:
20% of referrals are sent to the wrong clinician
86% of patients report difficulty finding the right specialist
By integrating ecovery into Rehab Guru, you can improve referral accuracy and provide patients with better guidance - directly from your workflow.
How to Use ecovery Inside RehabGuru
The ecovery integration is accessed through the Correspondence section of Rehab Guru.
Step 1: Generate the ecovery Template by cloning in Templates
Navigate to Correspondence>Templates and locate the ecovery Template.
Click on Clone to copy it into your available Templates.
Cloning the ecovery Template in Correspondence.
Step 2: Create a New Correspondence Item
Open the relevant Client profile.
Navigate to Correspondence.
Click Create New Correspondence.
Creating new Correspondence in the Client's profile.
Step 3: Apply the ecovery Template
Click Choose Template.
Using the Choose Template button.
Select the ecovery Template you have just cloned.
Click Apply.
Applying the ecovery template to your Correspondence.
This generates a draft referral Letter designed to:
Introduce the purpose of the referral
Present specialist options
Provide clear, professional communication
You can fully customise this Template to suit your clinical style and Client needs.
Editing and renaming the title of the Correspondence.
Example of the ecovery Template.
Step 4: Search for Specialists
Place your cursor where you'd like the specialist list to appear, then click Search Specialists.
By default, the first 20 matching specialists will be displayed.
You can refine your search using filters such as:
Location Filters
Suburb
Geographic Area
Practice & Operator
Hospital or Operator Affiliation
Specialty & Subspecialty
Primary Specialty
Subspecialty Focus
Advanced Clinical Filters
Complex Arthroplasty
Arthroplasty Revision
Enhanced Recovery Protocols
Robotic-assisted Procedures
Young Adult Care
Condition-Specific Search - Choose from 834+ condition-specific options.
Using the dropdown menus to apply Filters to Search Specialists.
These filters allow you to narrow down results to the exact specialist profile your Client requires.
Step 5: Shortlist and Insert Specialists
Once you’ve identified suitable Specialists:
Select the Specialists with the checkbox, to add them to your shortlist.
Click Select.
The selected Specialists will automatically be inserted into your Correspondence document.
Viewing the Specialists on your Shortlist.
Step 6: Preview and Send
Viewing the Specialist list that has been added to your Correspondence.
After inserting your Specialist list:
Edit the letter as needed.
Click Preview.
Selecting the Preview button for your completed Correspondence.
Download as a PDF.
Send via email directly to your patient.
This ensures a clear, professional, and patient-friendly referral communication.
Benefits of the ecovery Integration
Improve referral accuracy
Reduce inappropriate referrals
Save time searching externally
Provide Clients with curated specialist options
Keep everything documented within the Client Record
Most importantly, it helps you support Clients in navigating private healthcare more confidently and efficiently.
We’re continuing to expand features designed to help you run your entire practice from within Rehab Guru. Keep an eye out for future updates as we continue to improve your workflow and referral experience.
If you have any questions about using the ecovery integration, please contact our support team in the in-app messenger.