Rehab Guru provides accessible support tools and resources to help users navigate the platform effectively. This guide covers how to contact the Rehab Guru support team, find help articles, request features and see recent platform updates.
Support Options
Support Button
Click Support at the bottom of the left-hand menu to open the Rehab Guru Messenger. On a phone or small screen, where the left-hand menu is hidden, tap your profile picture at the top right and choose Support under Help. The Messenger has four tabs:
Home: Search for help, see suggested articles, and click Start a conversation to message our AI Agent and support team. You can attach screenshots or documents to help with your query.
Help: Browse and search our help articles and how-to guides.
Messages: See your conversations with us and pick up where you left off.
Tickets: Track the status and history of any support tickets.
Accessing support, guides and tickets from the Support button.
There is no chat bubble in the bottom-right corner of the screen, so use Support in the left-hand menu (or in your profile menu) whenever you want to contact us.
Seeing when we have replied
When our team replies to you, a red number appears on Support in the left-hand menu and on Support in your profile menu, showing how many replies you have not read yet. More than nine unread replies shows as 9+. On a phone or small screen, a red dot on your profile picture at the top right lets you know there are unread replies. The number clears once you have read them.
Profile Menu at the bottom left
At the bottom of the left-hand menu, click the three dots next to your name to open your profile menu. It includes:
RGai: Open the Rehab Guru AI assistant.
Account Settings: Manage your personal and account settings.
Subscription: Adjust or update your subscription details.
Help: Feature Request and Support, the same options as in the left-hand menu.
Logout: Sign out of Rehab Guru.
Version: The version of Rehab Guru you are using is shown at the bottom of the menu. It is useful to mention this when you contact us.
Access additional settings and support options through the profile menu.
Feature Requests and Changelog
Submitting Feature Requests
If you have ideas for features that would improve Rehab Guru, you can share them on our feedback board:
Click Feature Request at the bottom of the left-hand menu (or in your profile menu). The Rehab Guru feedback board opens in a new tab.
Browse or search the existing posts, sort them by Top, New or Trending, and vote for the ones you would like using the up arrow.
If you don't see your idea, click Create A New Post. You can post to the Feature Request, Feedback or Bug Reports boards, and other users can see and vote on it.
The feedback board is not for exercise requests. To ask for a new exercise to be added to the library, open the Creator and click the Request button at the bottom of the exercise library, next to Create exercise.
Voting for and submitting new feature requests.
Viewing the Changelog
The Changelog is on our feedback board and lists newly released features and improvements:
Click Feature Request at the bottom of the left-hand menu, then click the Changelog tab at the top of the feedback board.
If you’ve previously requested a feature, you can check here to see if it’s been implemented.
Keep up-to-date with recent updates and new features in Rehab Guru.
By using these tools, you can efficiently find help, submit feature requests, and stay informed on platform updates in Rehab Guru.