Which Notifications Are Covered?
The notification diagnostics section allows you to review delivery information for:
Appointment confirmations
Appointment reminders
Exercise prescription emails
WhatsApp appointment notifications
This gives you visibility across all patient communications sent from Rehab Guru.
Viewing Notification Delivery Status
Within the Notifications section, you can see:
Whether an email has bounced or failed to be delivered
Which messages were successfully sent
Detailed error information for failed notifications
This makes it easy to identify communication issues as they occur.
Navigating the Delivery Log to assess issues on an individual basis.
Using the 3 dot menu to perform an Action for a failed delivery.
Viewing the Delivery Failed error details.
Understanding WhatsApp and Contact Configuration
Notification diagnostics also provide insight into:
Which patients have a phone number configured
Any WhatsApp-specific delivery issues
Potential reasons why WhatsApp messages could not be sent
This helps you quickly identify missing or incorrect patient contact details.
Using Notification Statistics for a broader overview of Whatsapp & Email stats.
Why Notification Diagnostics Are Important
Using notification diagnostics helps you:
Diagnose delivery problems quickly
Reduce failed or bounced emails
Improve the reputation of your email sending
Increase the likelihood that emails land in patients’ inboxes rather than spam folders
Fixing Issues and Resending Notifications
Once you’ve identified a delivery issue, you can:
Correct the underlying problem (such as missing contact details)
Resend the notification, or
View the full error details for further troubleshooting
This ensures patients receive important appointment and exercise information.
Common Error Messages Explained
Below are some common notification error messages you may see, along with what they mean and how to resolve them.
Email Bounced
What it means:
The email was rejected by the recipient’s mail server and could not be delivered.
Common causes:
Invalid or misspelled email address
The recipient’s inbox is full
The email account no longer exists
How to fix:
Verify and update the patient’s email address, then resend the notification.
Email Delivery Failed
What it means:
The email was sent but could not be successfully delivered.
Common causes:
Temporary mail server issues
Email being blocked by spam filters
How to fix:
Ask the patient to check their spam folder and ensure your emails are allowed. You can resend the notification once confirmed.
No Phone Number Configured
What it means:
The patient does not have a phone number saved on their profile.
Common causes:
Phone number was never added
Phone number was removed or left incomplete
How to fix:
Add a valid phone number to the patient record before resending the WhatsApp notification.
WhatsApp Delivery Failed
What it means:
The message could not be delivered via WhatsApp.
Common causes:
The phone number is not registered with WhatsApp
The number format is incorrect
WhatsApp messaging is restricted for that number
How to fix:
Confirm the phone number is WhatsApp-enabled and formatted correctly, then resend the message.
Message Not Sent
What it means:
The notification was not sent at all.
Common causes:
Required contact details are missing
Notification settings were incomplete at the time of sending
How to fix:
Check patient contact details and notification settings, then resend the notification.
Recommended Best Practice
We recommend regularly checking the Notifications section to:
Monitor delivery performance
Identify recurring issues
Ensure patients receive timely communications
Run the email address through a free online validation checker, to ensure the mailbox exists